When using our Google Ads google sheets integration, you may see errors when trying to access a customer account.
“Please re-connect your account”

Google sometimes requires users to re-authorize applications. This is a Google security mechanism that SyncWith has no control over.
Solution: When this happens, please re-connect your account by clicking on the account picker dropdown, then selecting
Connect an account
.
You will be prompted to grant SyncWith access to your account again.
“No customers found”

You may have connected the wrong Google account. For example, you may have connected a personal account that does not have access to any Google Ads accounts.
Solution: Verify you are using the correct account.
“Two-step verification not enabled”

Your account does not have two-factor authentication enabled. Google requires all accounts accessing Google Ads to have two-factor authentication enabled.
Solution: Follow Google’s instructions to enable two-factor authentication for your account.