When using SyncWith’s Google Ads connector, you may see errors when trying to access a customer account.
“Please re-connect your account”
Google sometimes requires users to re-authorize applications. This is a Google security mechanism that SyncWith has no control over.
Solution: When this happens, please re-connect your account by clicking on the account picker dropdown, then selecting
Connect an account.
You will be prompted to grant SyncWith access to your account again.
“No customers found”
You may have connected the wrong Google account. For example, you may have connected a personal account that does not have access to any Google Ads accounts.
Solution: Verify you are using the correct account.
“Two-step verification not enabled”
Your account does not have two-factor authentication enabled. Google requires all accounts accessing Google Ads to have two-factor authentication enabled.
Solution: Follow Google’s instructions to enable two-factor authentication for your account.