The Zendesk API provides access to all of your organization’s support and ticketing information. Often, businesses use Zendesk views to group similar tickets. For example, you may have one set of tickets for onboarding new customers, and one for supporting existing customers. This tutorial will show you how to select a single view and export only its tickets.
Get your Zendesk view ID
In the Zendesk application, your view appears with a friendly name like
Customer onboarding tickets. The API, however, requires you to reference it by its numeric ID, which will look like 360236995332.We’ll use the List views endpoint to list all your views, so that you can find the ID of the view you want.
You’ll also have to provide your Zendesk subdomain. If you’re not sure what your subdomain is, please read Zendesk’s support article, Where can I find my Zendesk subdomain?