CRM

Export tickets from a Zendesk view

Colin Dellow

Colin Dellow

The Zendesk API provides access to all of your organization’s support and ticketing information. Often, businesses use Zendesk views to group similar tickets. For example, you may have one set of tickets for onboarding new customers, and one for supporting existing customers. This tutorial will show you how to select a single view and export only its tickets.

Get your Zendesk view ID

In the Zendesk application, your view appears with a friendly name like Customer onboarding tickets. The API, however, requires you to reference it by its numeric ID, which will look like 360236995332.
We’ll use the List views endpoint to list all your views, so that you can find the ID of the view you want.
You’ll also have to provide your Zendesk subdomain. If you’re not sure what your subdomain is, please read Zendesk’s support article, Where can I find my Zendesk subdomain?

List Zendesk views

Please fill in any necessary fields and click Run.

GET

Preview

View the API data, get a live Google Sheet dashboard

id
title
  
  
  

Get a live Google Sheet

Export your data to a google sheet, with the SyncWith Addon, or download to CSV

Automatically updated

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Export tickets from your Zendesk view

You’re almost done. Use the ID from the previous step and click Run — your tickets should show up!

List tickets in Zendesk view

Please fill in any necessary fields and click Run.

GET

Preview

View the API data, get a live Google Sheet dashboard

id
created_at
updated_at
subject
raw_subject
description
priority
status
recipient
requester_id
submitter_id
assignee_id
organization_id
group_id
collaborator_ids
follower_ids
email_cc_ids
forum_topic_id
problem_id
has_incidents
is_public
due_at
tags
                       
                       
                       

Get a live Google Sheet

Export your data to a google sheet, with the SyncWith Addon, or download to CSV

Automatically updated

Add data sources

Build reports & dashboards